Shipping Policy

We ship purchases via UPS Ground Service. Please allow 6 - 8 business days from the date of confirmation of receipt of your order for delivery of in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time.

Please note the following:

• Shipping is a flat fee of $12.95.
• We only ship to the 48 continental states.
• We do not ship to P.O. Boxes.
• All shipments are insured.
• We DO NOT ship on Saturday, Sunday, Monday and orders placed after 3:00 pm on Friday will not be processed and shipped until the following Tuesday. Some items from Anna Weatherley chine, Lynn Chase, J.L. Coquet, Jaune de Chrome, Niderviller, and Raynaud china on our website may appear to be in-stock, however, due to the large quantity of stock these items are kept at a separate location and will take longer to process.
• Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
• Any customs or duty charges are the responsibility of purchaser and/or recipient.

Express Shipping

If you need express shipping, please call 1-704-334-5040 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 4 pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.

Local Wedding Deliveries

Local Wedding Deliveries are free of charge to zip codes: 28202, 28203, 28204, 28205, 28207, 28209, 28210, 28211, 28226

Delivery Surcharges ($)

Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.

Damaged goods policy

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Please notify us at once, 704-334-5040. We will send a replacement and give you the value to report.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.