Your are here: Customer Service
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- Customer Service
Charlotte, NC 28207
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Monday - Friday: 10:00 am - 5:30 pm
Saturday: 10:00 am - 5:00 pm
To place an order just make your selection, fill your shopping cart and check out. Or call us at 1-704-334-5040 during our normal business hours. Our skilled representatives will be happy to assist you.
Order ConfirmationAfter placing your order you will be sent two order confirmations via e-mail; one informing you that John Dabbs, Ltd. processed your order, and the second informing you that your order shipped.Back To Top
Sales TaxThere is a 7.25% sales tax on orders shipped to North Carolina addresses. All other states are tax exempt.
Forms of PaymentVisa and Mastercard.
Our site is 100% safe and secure. When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order. John Dabbs, Ltd. DOES NOT share any of the information with third parties.
We ship purchases via UPS Ground Service. Please allow 6 - 8 business days from the date of confirmation of receipt of your order for delivery of in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time.
Please note the following:
- Shipping is a flat fee of $12.95.
- We only ship to the 48 continental states.
- We do not ship to P.O. Boxes.
- All shipments are insured.
- We DO NOT ship on Saturday, Sunday, Monday and orders placed after 3:00 pm on Friday will not be processed and shipped until the following Tuesday. Some items from Anna Weatherley chine, Lynn Chase, J.L. Coquet, Jaune de Chrome, Niderviller, and Raynaud china on our website may appear to be in-stock, however, due to the large quantity of stock these items are kept at a separate location and will take longer to process.
- Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
- Any customs or duty charges are the responsibility of purchaser and/or recipient.
Express ShippingIf you need express shipping, please call 1-704-334-5040 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 4 pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.
Local Wedding Deliveries Local Wedding Deliveries are free of charge to zip codes: 28202, 28203, 28204, 28205, 28207, 28209, 28210, 28211, 28226
Delivery Surcharges ($)Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.Back To Top
Personal Shopping Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others.
Bridal RegistryAt John Dabbs, Ltd., we pride ourselves on providing brides-to-be with a unique experience and special individual attention. Please to call 1-704-334-5040 to schedule an instore consultation with our Bridal Registrar. You are also invited to create your registry online - please click here
Gift CertificatesGift certificates may be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything.
Engraving and PersonalizationWe offer machine engraving for all our silver, pewter and brass items. We also offer custom embroidery on pillows, towels, placemats, linens, bibs, etc. Many of our companies also offer personalization. We can personalize leather frames and photo albums, Lucite serving pieces, barware, wastebaskets, card table covers, and stationery.
What if I don't see the product I want. Can you get it for me? A large part of our services is placing special orders. We often help customers fill in the gaps in their china or crystal patterns instead of having to order a whole new set. If we carry the company but not the item you are looking for, we can get it for you, usually in about 2 to 3 weeks. We can also get multiples of an item for such things as corporate gifts.
Gift Wrap Our gift wrapping is complimentary. We use John Dabbs, Ltd's signature shiny brown paper and an appropriate color ribbon to match the occasion. A shiny gold seal with the John Dabbs, Ltd. logo is placed on the gift as well.Back To Top
We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.
If for some reason the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.
If a product's correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product's price is higher than our stated price, we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.
As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a hand full of brands that we do not keep in-stock due to the large amount of inventory. These brands (Anna Weatherley, J.L. Coquet, and Raynaud) will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.
We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.Back To Top
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We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package.
Returns will be credited to the credit card the item was purchased with, or a store credit will be given.
Gifts can only be exchanged for store credit.
The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnableâ€”so take special care when giving instructions for special orders and personalization. A gift can be returned for exchange only. For returns on Anna Weatherley, Lynn Chase, J.L. Coquet, and Raynaud products the customer will be charged a 20% restocking fee.
Return the product to: 759 Providence Rd., Charlotte, NC 28207 via UPS or Parcel Post (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.
Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
For other information on returns, please call 1-704-334-5040.Back To Top
You may cancel your online order within 24 hours of placing your order. We will credit the credit card you made the purchase with.Back To Top
We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Please notify us at once, 704-334-5040. We will send a replacement and give you the value to report.
Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.
We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.Back To Top
John Dabbs, Ltd. has over 30 years experience in the bridal registry and gift market. Being a family owned and operated business, we take pride in top notch customer service and product knowledge. If you're looking for it, we carry it! Our fine China selection is a one of a kind showcasing of all the top brands such as Anna Weatherly, Herend, Bernardaud, and and more... Our crystal selection will amaze you including Orrefors, Waterford, William Yeoward, Nambe, and more...
There is no shortage of serving pieces to complement your china and tableware. We carry Mariposa, Nambe, and Wilton Armetale Metalware. Anything to spice up your contemporary or traditional home is here. If you seek to find that unique gift that will make them say wow check out our selection of Annie Glass, Vietri, and Simon Pearce. If you have a collection we have the collectibles such as Herend Animals and Anri Nativity.
Our Childrens section is exceptional! Featuring lines such as Mullins Square, Elegant Baby, and Little Giraffe. We are always trying to find the most unique lines for our children and we are confident that you will love them for yours! We look forward to seeing or hearing from you soon.